Forum Discussion

rabarry's avatar
rabarry
Newbie Caller
Hace 6 meses

Precio Fijo

On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone.  What happened to ...
  • wireproof's avatar
    wireproof
    Hace 6 meses
    desertangel wrote:
    rigatoni wrote:

    Everyone should open up a complaint with the FCC. It will take 5 minutes or less.

    Do you have the link to FCC complaint option?

    https://consumercomplaints.fcc.gov/hc/en-us

mbd's avatar
mbd
Newbie Caller
Hace 4 meses

I just sent the following to the FCC, NC State Attorney & BBB.   Took 15 minutes.

 

"I would like to add my name to the list of thousands of seniors aged 55+ that signed up for One plan 55 back in 2017 and was told that my cost for each line would never increase as long as I kept my service.  T-mobile has now increased the price of this service.

This plan was directly marketed to older customers, encouraging them to switch service so their cost could be fixed for as long as they continued service.

This is a breach of contract and trust.

I would like to file a complaint against T-Mobile for breach of contract and breach of trust.  I am requesting they restore the original agreement and reimburse for the increased amounts already paid.

Please see attached marketing information from 2017 that states “T-Mobile will never change the price you pay for your T-Mobile ONE plan

https://www.t-mobile.com/news/press/un-carrier-next”