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magenta8966830's avatar
magenta8966830
Newbie Caller
6 months ago

T-mobile lying to to customers

T-Mobile is lying to customers! I've been with T-Mobile for over 10 years w/business plan.

I recently called to check for an upgrade and offered two new iPhone 16 pro for free w/trade in and delivered overnight while keeping my plan rate for $115. a week later, the agent apologized and eventually, I got the new device and + a $290 monthly bill 2 days later, when calling to customer service and sent them proof from this agent about my plan upgrade, they stated via email that this would be my rate plan, they refuse to honor it and says "they will treat this as a disciplinary process" while still trying to charge me three times the plan I offered. They left me no choice but to return the new iPhone, cancel all four lines, and look for another carrier. This is not the first time T-Mobile agents have lied over the phone, and the billing charge seems different - this is why I asked for a written cost by email, and even then, they can't honor their word, so goodbye, T-Mobile. I feel bothered when you waste 3 hours over the phone and plenty of my energy! 

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1 Reply

  • Aljess8086's avatar
    Aljess8086
    Network Novice
    6 months ago

    Your story sounds exactly like mine! Nothing but liars! Customer service people have no clue what they're doing. I also spent endless hours on the phone with them and also  chat ...one day I was on the phone over 5 hours!! I'm reporting these idiots to the BBB. I recorded their conversations also when I spent hours on chat because I had no phone service. Being a new customer I already had problems with them from day 1 and I'm done! What a HUGE mistake signing up with them.

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T-Mobile is lying to customers! I've been with T-Mobile for over 10 years w/business plan.

I recently called to check for an upgrade and offered two new iPhone 16 pro for free w/trade in and delivered overnight while keeping my plan rate for $115. a week later, the agent apologized and eventually, I got the new device and + a $290 monthly bill 2 days later, when calling to customer service and sent them proof from this agent about my plan upgrade, they stated via email that this would be my rate plan, they refuse to honor it and says \"they will treat this as a disciplinary process\" while still trying to charge me three times the plan I offered. They left me no choice but to return the new iPhone, cancel all four lines, and look for another carrier. This is not the first time T-Mobile agents have lied over the phone, and the billing charge seems different - this is why I asked for a written cost by email, and even then, they can't honor their word, so goodbye, T-Mobile. I feel bothered when you waste 3 hours over the phone and plenty of my energy! 

","body@stringLength":"1091","rawBody":"

T-Mobile is lying to customers! I've been with T-Mobile for over 10 years w/business plan.

I recently called to check for an upgrade and offered two new iPhone 16 pro for free w/trade in and delivered overnight while keeping my plan rate for $115. a week later, the agent apologized and eventually, I got the new device and + a $290 monthly bill 2 days later, when calling to customer service and sent them proof from this agent about my plan upgrade, they stated via email that this would be my rate plan, they refuse to honor it and says \"they will treat this as a disciplinary process\" while still trying to charge me three times the plan I offered. They left me no choice but to return the new iPhone, cancel all four lines, and look for another carrier. This is not the first time T-Mobile agents have lied over the phone, and the billing charge seems different - this is why I asked for a written cost by email, and even then, they can't honor their word, so goodbye, T-Mobile. I feel bothered when you waste 3 hours over the phone and plenty of my energy! 

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Your story sounds exactly like mine! Nothing but liars! Customer service people have no clue what they're doing. I also spent endless hours on the phone with them and also  chat ...one day I was on the phone over 5 hours!! I'm reporting these idiots to the BBB. I recorded their conversations also when I spent hours on chat because I had no phone service. Being a new customer I already had problems with them from day 1 and I'm done! What a HUGE mistake signing up with them.

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