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I don’t use social media

You can try calling Tmobile.

Can you connect me to somebody who does work for T-Mobile 

Hola

I don't work for Tmobile. This is basically a user to user forum with some Tmobile moderation.

Quizá @HeavenM the community manager might be able to help direct you to someone who can help.

Nobody replied wow

Keithwester1 wrote:

Nobody replied wow

It's almost 11pm on the eastcoast so don't expect a reply  until the morning. You can try sending Heaven a message.