Forum Discussion
What phone number can I use to have a Live Chat via TEXT?
I’m starting a new thread instead of adding to this older one:
charm wrote:
text the number +1 (800) 866-2453 that’s there live chat number
I sent an SMS to the above number about 30 minutes ago but haven't received a reply. Has the number changed or is it just not monitored on the weekend?
I love the idea of being able to send a text instead of having to wait on a phone call or having to keep an app open to stay connected. You are on the right track, but you are right that the phone number is the wrong one. I will have to check out that other thread to make sure the right information is marked as the answer to avoid confusion for others.
Any T-Mobile customer can send a text message to 611 and get help from our messaging team. So much easier than trying to remember the long 1-800 number.
Try it out and let us know how it goes 😁
I love the idea of being able to send a text instead of having to wait on a phone call or having to keep an app open to stay connected. You are on the right track, but you are right that the phone number is the wrong one. I will have to check out that other thread to make sure the right information is marked as the answer to avoid confusion for others.
Any T-Mobile customer can send a text message to 611 and get help from our messaging team. So much easier than trying to remember the long 1-800 number.
Try it out and let us know how it goes 😁
GammaCentauri wrote:
I’m starting a new thread instead of adding to this older one:
charm wrote:
text the number +1 (800) 866-2453 that’s there live chat number
I sent an SMS to the above number about 30 minutes ago but haven't received a reply. Has the number changed or is it just not monitored on the weekend?
That's the basic Tmobile support number, there's no sms support there.
