Forum Discussion
Free phone upgrade possible with Perpaid?
I've been with T-mobile for a long time and with the prepaid for 9 or 10 years now. I'm getting text saying I need to upgrade my phone because of 5G. Went to my local T-Mobile waited an hour and was ...
I had text telling me I could trade in my 3g phone for a OnePlus Nord N200 5G for free. I confirmed eligibility with chat. Chat told me to go to store. Store said they could not do trade in. I showed them the text and the chat and made no difference. Store said there was no one they could call to fix problem and I'd have do trade in online. The text and chat specifically said go to store.
Amazing, store has no one at tmobile they can call to fix problems.
Now chat is telling me they can't help with pre-paid. Funny, they could on Sunday.
