Getting over charged by T-Mobile... and not getting any help!

Hola @valantidium One of the great things about T-Mobile is the predictability of the bill. Including the taxes and having the Price Lock Guarantee means that you don't have to guess what is on the bill every month. Having the bill come out higher than expected can be extremely frustrating. We do make the bill details available on T-Mobile.com. You can review the bill details on the bill dashboard, or you can download the bill PDF. Have you had the chance to review the bill online to see if there is anything you weren't expecting or see exactly what charge is different than they explained when you signed up? Some things that I have seen in the past that cause that $20 range in difference are accessory purchases that are broken up into payments on the bill, equipment protection features, or autopay discounts. Here on the Community, we don't have account access to view those details, but Fireguy_6364 is correct in saying that sending a direct message to us on social media could get you with a tier 2 account expert that could help break things down and find the difference.