Forum Discussion
How to escalate a complaint
I received a text from T-mobile. They said I could buy 2 I phones get $700 off one, and receive a free line. I called T-mobile, they checked my account and said yes you definitely qualify. I the...
contact TMO through either Facebook or Twitter..this will start you with tier 2 support over the call in tier 1 support agents.
Kb2vzj wrote:Thought I was taking advantage of T-Mobile's s24 on us upgrade promotion but instead they are charging me full price for the phones. I returned the old phones for full credit as per the store and they show receipt of them but they have not given me one penny in credit for the old phones. They also forced me to upgrade my plan in order to take advantage of this wonderful promotion.
They keep promising me that they will have it fixed and give me all my overpayment credits back but after months they have not given me one dime back nor have they fixed the monthly bill but have increased it each month.
Seems like a giant scam
Update, the store manager has been trying to help me get this rectified. It seems like things may be going in a positive direction but not sure yet. I still got an overcharge bill but it is less than it was the previous month. So there is hope
