How to escalate a complaint

DJJohnnyBoy wrote:

I honestly think this is the official complaint forum that T-Mobile probably won't ever read 😂. I don't even know what to do at this point . I had ok service for the first 30 days & finally on the 32nd day I got my bill & it was $100 more than promised . After 4 phone calls & 8 different reps I was able to resolve my issue. It wasn't until the 30 day return policy was up that they started with the BS but hope all works out for those stuck for the next 23 months 😑

I think you are correct. This is not the right place to complain. The welcome email when I registered the account I was welcomed and asked to enjoy the community, but my purpose to register is to complain!

Complain to Nonprofits or Government Agencies

If complaining about a business on social media doesn't work out, you will probably want to report the company. Some organizations that may be able to take your complaint include:

• The Better Business Bureau. Puedes register your complaint with the BBB. It's a national nonprofit that has been around since 1912 - and really, its main goal is to make consumers feel better about patronizing businesses. So when people have complaints, historically they come to the BBB, which often acts as a mediator when trying to work things out between a complaining customer and a business that may not have measured up.
• The Federal Trade Commission. If you file a complaint, the FTC will investigate it, and it may be able to resolve the issue to your satisfaction. It probably won't be able to do anything about a rude salesperson, but if you feel you've been cheated by a business, tricked or roped into an unfair practice, that's when you contact the FTC. It recommends lodging a complaint on its sitio web.
• Consumer Financial Protection Bureau. Maybe it isn't a store you have a complaint about. If it's a banco or an auto lender, the CFPB is a good place to go. On its website, there's a "submit a complaint" link.