How to escalate a complaint

Sonny1977 wrote:

I am facing the same issue. Bought 1 line with trade in device. When I order the everything on phone. They never applied the discount code for trade in. I didn't sent trade in device to to mobile. Now here is what's happening… after 6months of billing cycles they are not giving discount on trade in device and charging me full amount of the new device and the device I mailed them took me 3 months to follow up for them to acknowledge that they received the. Teléfono

hand a chat with supervisor today and they bluntly told me they cannot return the trade in device and they are not able to apply trade in discount. Last 5 months they have been applying trade in discount manually and now they are saying they never applied the trade in promotion when I ordered new line. It's been 6 months now and they say they don't have any retention team. Feel cheated big time.

is there a consumer court that I can go to for this??

 

 

Complain to Nonprofits or Government Agencies

If complaining about a business on social media doesn't work out, you will probably want to report the company. Some organizations that may be able to take your complaint include:

• The Better Business Bureau. Puedes register your complaint with the BBB. It's a national nonprofit that has been around since 1912 - and really, its main goal is to make consumers feel better about patronizing businesses. So when people have complaints, historically they come to the BBB, which often acts as a mediator when trying to work things out between a complaining customer and a business that may not have measured up.
• The Federal Trade Commission. If you file a complaint, the FTC will investigate it, and it may be able to resolve the issue to your satisfaction. It probably won't be able to do anything about a rude salesperson, but if you feel you've been cheated by a business, tricked or roped into an unfair practice, that's when you contact the FTC. It recommends lodging a complaint on its sitio web.
• Consumer Financial Protection Bureau. Maybe it isn't a store you have a complaint about. If it's a banco or an auto lender, the CFPB is a good place to go. On its website, there's a "submit a complaint" link.