Forum Discussion
How to escalate a complaint
I received a text from T-mobile. They said I could buy 2 I phones get $700 off one, and receive a free line. I called T-mobile, they checked my account and said yes you definitely qualify. I the...
contact TMO through either Facebook or Twitter..this will start you with tier 2 support over the call in tier 1 support agents.
T-Mobile realmente took advantage of my elderly mother. First they added lines to our account WITHOUT OUR PERMISSION which screwed up our plan, then they gave her 2 iPads, telling here they were FREE but we got charged a monthly fee for both of them. Now I'm discovering that when she bought a new phone they did not use her old phone as trade-in … so we are paying off the $800 which would have been deducted from the cost of the new phone at the time she bought it. UNACCEPTABLE BEHAVIOR and FRAUD on so many levels. A credit in the amount of $800 is due to us immediately.
