Forum Discussion
How to get receipt/bill for prepaid T Mobile payment ?
Hola,
I made a payment for my prepaid T mobile account few days back. I got an email notification saying my payment has been made, however, there is no place I could get a receipt for the payment made. I spoke to the payment agent and he said there is no way T mobile could provide a receipt for payments made for recharge account. I'm surprised that in USA that T mobile could charge my card and still not provide receipt. Could any of you folks help ?
My expenses are borne by my employer and I need a receipt for every payment made. Failing to do so will result in me paying for the expenses. Kindly help.
Hola @shanmuga.
The best way for prepaid customers to get a receipt would be to make the purchase in the store and have the sales rep there print one out for you. There isn't a way to print one if you made the payment any other way.
gramps28 wrote:
According to the terms and conditions prepaid plans don’t have detailed billing
Oh, it’s in there? Okay, thanks.
Hola @shanmuga.
The best way for prepaid customers to get a receipt would be to make the purchase in the store and have the sales rep there print one out for you. There isn't a way to print one if you made the payment any other way.
tmo_mike_c wrote:
Hola @shanmuga.
The best way for prepaid customers to get a receipt would be to make the purchase in the store and have the sales rep there print one out for you. There isn't a way to print one if you made the payment any other way.
Does the receipt in the store have the address information on it?
Mianbo wrote:
tmo_mike_c wrote:
Hola @shanmuga.
The best way for prepaid customers to get a receipt would be to make the purchase in the store and have the sales rep there print one out for you. There isn't a way to print one if you made the payment any other way.
Does the receipt in the store have the address information on it?
I want to ask it too. Did you receive the receipt with the address information?
they might print you a cash register receipt.
but i need an actual billing statement.
there must be one. how to obtain it?
According to the terms and conditions prepaid plans don’t have detailed billing.
That’s why they can keep the rates cheap.
Not sure if that makes sense that we cant generate a detailed receipt of payment made on prepaid number. What is the challenge in providing this feature which is useful to thousands of Tmobile customers. Even I have prepaid connection and need to reimburse telephone charges from my employer. for this I need to drive 4 miles to a Tmobile store every month and stand in Q for 30 min to refill and get the detailed receipt. In this digital world isn't it Ridiculous ?
Hope Tmobile reps will see these concerns and will provide us the feature to get detailed receipt for online payments.
Rajesh Pai wrote:
for this I need to drive 4 miles to a Tmobile store every month and stand in Q for 30 min to refill and get the detailed receipt.
Do you mean I can actually get the receipt at a store?
My point was about paying from my bank (using account number from the bill) instead of putting my CC# in @ the TM site (where it can be stolen or something).
gramps28 wrote:
That’s why they can keep the rates cheap.
Honestly, this is <censored> argument if it’s coming from TM…
The info IS in their system. There IS an account # and there IS a merchant’s address on that payment I make via their web site (it’s required by the payment processor).They still pay a fee 2 the payment processor (even tho they charge me some other <censored> fees).
Y not make it SIMPLER for customers AND CHEAPER for everybody, because my bank doesn’t charge neither myself nor the recipient for the payment transactions made from my checking acct?
nskmda wrote:
Rajesh Pai wrote:
for this I need to drive 4 miles to a Tmobile store every month and stand in Q for 30 min to refill and get the detailed receipt.
Do you mean I can actually get the receipt at a store?
My point was about paying from my bank (using account number from the bill) instead of putting my CC# in @ the TM site (where it can be stolen or something).
If you want detailed billing it's not available for prepaid plans.
