Forum Discussion
Non-Return Fee Charge
My account was charged $319 for non-return of a device to Assurant. I have since spoken to Assurant and they confirmed they received the device. Additionally, I have the email from Assurant confirmin...
It can take up to 2 billing cycles for the credit to show up depending on when your most recent bill posted and the credit was applied.
Are there any T-Mobile employees who frequent this community that are able to assist in this matter? It still has not been resolved. I have been in contact with Assurant multiple times, and they have confirmed/left notes stating that this device was returned. Additionally, have chatted with multiple T Mobile customer service representatives who have stated they would look into this and contact me back. I have received zero communication afterwards. It seems to me that this should be as simple as contacting Assurant to confirm that the device was returned and then crediting the account. This has gone on for months now though. If anyone has any advice/ability to help, it would be appreciated.
