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crewser99
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Joined 3 years ago
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Re: Non-Return Fee on Gateway Internet Wireless
@rockstr Thanks for the response. Spent another hour on the phone with them after writing this post. Tried to explain that the IMEI number that I was charged the non-return fee for is the one that I am currently using and the IMEI number that was on the shipping label was not the same as what was returned. I feel a little more confident about this call then the last, but we will see in 3-5 days.11Visto0likes0ComentariosNon-Return Fee on Gateway Internet Wireless
Need Help! Had a Gateway Wireless Router that wasn't working so I called T-mobile and received a replacement. In the meantime the current Gateway started working. I was charged a non-return fee of $414.40 and paid. Then returned the replacement Gateway instead of the router on the return shipping label. I have called T-mobile multiple times and have over 5 Handset Order Research Requests and on multiple occasions have been told that they will refund, but has not happened. I am running out of options, does anyone have any advice to get my non-return fee refunded?1.8KViews0likes3Comentarios