T-Mobile non return fee on gareway scam

Small claims court is your friend.  I filed numerous justifiable suits against airline companies, and Lowes.

They have always called me to settle for the full amounts.  For the amounts you are talking about, do you really think they will tie up personnel to go to court?

sliderule43 wrote:

Small claims court is your friend.  I filed numerous justifiable suits against airline companies, and Lowes.

They have always called me to settle for the full amounts.  For the amounts you are talking about, do you really think they will tie up personnel to go to court?

Did they pay you back the fees too?  Otherwise, you would be out the filing fee.

I would also contact the state AG, with enough cases, maybe they will give TMO a call.  Maybe a class action lawyer will hear of it and take it on.

So I am a victim too of this scam. I called so many times and the return fee keeps getting lowered. I am disgusted and beyond furious. I have been going through this since June 2022. Today I was talking to a rep via app and again with they still haven't found it and no refund( which is lower than what I paid) We should file a class action suit against them because this is unacceptable!

T-Mobile is doing the same thing to me. I returned the gateway through UPS after the store refused to take it. My December bill was $0.00 but they sent a bill in January for $395.99 for an unreturned gateway. I had saved all communications from T-Mobile since April 2022 when I cancelled my service because they never cancelled my account. Unfortunately, I disposed of them when the December bill came so I no longer have the UPS tracking information. The guy at the UPS store said this is happening to a lot of people. It's interesting to me that most of these complaints are within the same timeframe of September/October through December 2022. Either someone at T-Mobile is stealing the returned gateways or there is an entire section of the warehouse they haven't checked. Also, the charges aren't consistent. 

Ditto here:( Returned their ARC KVD21 GATEWAY BLK KIT with IMEI 864644068627637(per the Return Order # 71017885081, Return Order Date 11/21/2022 with tracking # 1Z9E86E79038349967). I packaged the thing using their packaging box with the return label attached. Dropped it off at the UPS Staples on 11/28/2022. Package proof of Delivery below:

Now, after two calls with their customer service from their NY(before xmas 2022) and NJ T-Mobile office (two weeks ago), they still charged my account for this device for $234.00! :(  There is clearly an anomaly here and T-Mobile management is well advised to look into this pattern of "missing" devices and make this right with their customers. This gateways are like phones. Carriers will know if they have been active when and where. Now, why should any right-minded person not return this device and not able to use? It does not make sense at all! Ergo, T-Mobile has work to do to make their operations efficient and account for all these "missing" devices. These unwelcome "non-return" charges are unnecessary stress to us affected customers! And this must STOP!

ATTENTION: T-Mobile investors. Take note of this anomalous practices. This will affect your shares somehow in the not so distant future if not corrected in time.

They charged me for it too! I returned the device I canceled. I didn't even know what device they were talking about at first. I sent it back I was told they would wave the fees. I'm going to call corporate you should too. This is ridiculous!!!

They said for for me to keep calling and when the device is there they will make a decision. I was like $467 extra on my bill. I even told them why didn't anyone just call me and ask me to return or I will have to pay a fee. Think about it what do I need a internet box for if I canceled it and said I don't want it anymore. Besides it was way too much money for the internet and the deluxe speed. Not worth it. They wouldn't even take it at the store they said I have to ups it so I did. It's not fair if I returned it and still have to pay for it when I only used it for like 2 months.

They are doing the same thing to us. They charged my account a $249 fee for a non returned device. It was returned and confirmed that it was in their warehouse. They still charged us and say they did not recieve it! This is infuriating knowing it was returned!

Same thing is happening to me right now. I setup a date to return my modem but it got misplaced and I failed to return it. 2 months later I get a Failure-to-Return fee on my account of $220. The same day I noticed it I contacted T-Mobile and explained the situation, they told me to return it asap and I can get refunded the extra $220 on my bill. I returned it that day and waited a week "per their instructions" and called T-Mobile to get the fee waived. They told me that they would only meet me halfway and pay $110 of the $220 fee.. Why am I being charged a fee at all since you now have the device? The device was only used for a month due to the extremely low performance of the internet service anyway.. This needs a resolution and I see this is happening to multiple people..

bnunemake wrote:

They are doing the same thing to us. They charged my account a $249 fee for a non returned device. It was returned and confirmed that it was in their warehouse. They still charged us and say they did not recieve it! This is infuriating knowing it was returned!