T-Mobile non return fee on gareway scam

so what happen here to both of you what was the outcome?

Hola @DeDon,

I'm assuming you disputed the charge by TMO for the gateway with your credit card issuer.  What was the outcome of that?  ¡Gracias!

Got me today as well.  Canceled our account paid our full amount off so they would release our phone numbers as we moved to xfinity for ½the price.  They said they would send me a return label and never did. Called asked for another said they did but we never received it forgot all about it then seen a $250 charge on the account so we called they said we needed to return our device and they would return the money. Returned it still have the receipt but now they are saying they won't return the money since it's a " service fee " and not a payment for the device it's self.  So we are going to make a claim with our bank showing it was returned and see if they will return the money 

So I was told on the phone that I would get an email with a return label for the crappy home internet .  I never got one . After they charged me $400 I called and the representative confirmed the email was never sent . Him and supervisor advised me that it was my fault because I didn't call back and remind them to send the label . I was confused because I didn't know I worked for T-Mobile . I knew it had to be some scam going on and coming here to see these reviews are disturbing. 

sliderule43 wrote:

Small claims court is your friend.  I filed numerous justifiable suits against airline companies, and Lowes.

They have always called me to settle for the full amounts.  For the amounts you are talking about, do you really think they will tie up personnel to go to court?

I'd be interested in reviewing those filings. Would you mind sharing the county and state where the suits were filed?  I always thought these companies would try to invoke the ridiculous arbitration clause they all put into the TOs for everything if you tried to sue. 

Fcamp wrote:

I'd be interested in reviewing those filings. Would you mind sharing the county and state where the suits were filed?  I always thought these companies would try to invoke the ridiculous arbitration clause they all put into the TOs for everything if you tried to sue. 

See T-Mobile’s terms and conditions (https://www.t-mobile.com/responsibility/legal/terms-and-conditions)

“By accepting these T&Cs, you are agreeing to resolve any dispute with us through individual binding arbitration or small claims dispute procedures (unless you opt out), and to waive your rights to a jury trial and to participate in any class action suit.”

7620 city Ave Philadelphia store clerk ****809 told me I could take back the gateway internet device if I didn't want it.  I tried to take back yesterday and was told I had to call for a shipping label.  I've been on hold for over an hour.  Fraud.  

@Bnell. "Fraud"

More likely incompetence.

So glad I read this thread. I am SO unhappy with this internet. I love the price, but as they say, "You get what you pay for." I don't game. I don't use my computer much after working all day. I can't watch YouTube TV in anything more than 480p without continuous buffering. When working from home, everything is soooo slllooooww. I switched from Xfinity because it was getting so expensive, and T-Mobile internet was FINALLY available in my area. I'm thinking about going back. But reading about how T-Mobile is scamming people out of money after returning equipment, I'm hesitant. I might take my chances, though. I have tried everything I can think of, and I don't want to invest too much time or energy or money into work-arounds and what-nots to boost the speed. It just sucks. 

Sorry. Rant over. Hopefully I won't run into the same money problems as others when returning the equipment. 🤞

srahulraj wrote:

I have sent my gateway back using the return label provided by T-Mobile. The tracking(1Z0545229096661887) shows delivered on November 2nd 2022. T-Mobile now charged me $399 + tax for non return. They are scamming people by charging the money for the device they received and now the agent and the supervisor is convincing me that they will take care of $200 and the remaining is my responsibility. i am not accepting that offer as T-Mobile is scamming people and getting free money.

 

What can i do to get this charges taken care. Can i file a lawsuit on this as i have all the proof of delivery. T-Mobile says that they cannot locate the device.

This just happened to me yesterday!  2 months ago the package was confirmed delivered by UPS to their wearhouse. They are claiming the wearhouse received the box but didn't scan in the item, therefore I owe them $402!  They say i cannot open an investigation with UPS and they claim they cannot contact their wearhouse to see what happened to the package. They threatened to send me to collections if I don't pay for an item they clearly received and gave me no recourse except which payment methods to use. It's sad to see this is a scam they've got going on, after reading so many similar complaints here.

 I've already contacted the FCC, and I will follow up with the BBB and spread the word on social media that t mobile must be doing so bad they are scamming their customers!