T-Mobile non return fee on gareway scam

srahulraj wrote:

I have sent my gateway back using the return label provided by T-Mobile. The tracking(1Z0545229096661887) shows delivered on November 2nd 2022. T-Mobile now charged me $399 + tax for non return. They are scamming people by charging the money for the device they received and now the agent and the supervisor is convincing me that they will take care of $200 and the remaining is my responsibility. i am not accepting that offer as T-Mobile is scamming people and getting free money.

 

What can i do to get this charges taken care. Can i file a lawsuit on this as i have all the proof of delivery. T-Mobile says that they cannot locate the device.

This just happened to me yesterday!  2 months ago the package was confirmed delivered by UPS to their wearhouse. They are claiming the wearhouse received the box but didn't scan in the item, therefore I owe them $402!  They say i cannot open an investigation with UPS and they claim they cannot contact their wearhouse to see what happened to the package. They threatened to send me to collections if I don't pay for an item they clearly received and gave me no recourse except which payment methods to use. It's sad to see this is a scam they've got going on, after reading so many similar complaints here.

 I've already contacted the FCC, and I will follow up with the BBB and spread the word on social media that t mobile must be doing so bad they are scamming their customers!