Forum Discussion

Ilyes25saoudi's avatar
Ilyes25saoudi
Network Novice
16 days ago

Billing issue

 

Hola everyone,

 

I just found out that T-Mobile has been charging me for two lines I never authorized or used for the past 14 months, totaling $187.60. These were added without my knowledge at a T-Mobile store in Brooklyn in March 2024.

 

Customer service only offered me $100 back, saying they can't refund more than 3 months. That still leaves me short $87.60, and I don't think that's fair since I never agreed to these charges.

 

I've asked for the lines to be removed and a full refund, but I'm still waiting for a proper resolution. If it doesn't get resolved soon, I plan to report this to the FCC and BBB.

 

Has anyone here dealt with something similar or had luck getting through to T-Mobile Executive Relations?

 

Gracias,

Ilyes

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Hola everyone,

 

I just found out that T-Mobile has been charging me for two lines I never authorized or used for the past 14 months, totaling $187.60. These were added without my knowledge at a T-Mobile store in Brooklyn in March 2024.

 

Customer service only offered me $100 back, saying they can't refund more than 3 months. That still leaves me short $87.60, and I don't think that's fair since I never agreed to these charges.

 

I've asked for the lines to be removed and a full refund, but I'm still waiting for a proper resolution. If it doesn't get resolved soon, I plan to report this to the FCC and BBB.

 

Has anyone here dealt with something similar or had luck getting through to T-Mobile Executive Relations?

 

Gracias,

Ilyes

","body@stringLength":"846","rawBody":"

 

Hola everyone,

 

I just found out that T-Mobile has been charging me for two lines I never authorized or used for the past 14 months, totaling $187.60. These were added without my knowledge at a T-Mobile store in Brooklyn in March 2024.

 

Customer service only offered me $100 back, saying they can't refund more than 3 months. That still leaves me short $87.60, and I don't think that's fair since I never agreed to these charges.

 

I've asked for the lines to be removed and a full refund, but I'm still waiting for a proper resolution. If it doesn't get resolved soon, I plan to report this to the FCC and BBB.

 

Has anyone here dealt with something similar or had luck getting through to T-Mobile Executive Relations?

 

Gracias,

Ilyes

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These were added without my 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Unfortunately that's in the Tmobile terms and conditions that you signed when you agreed to the service. They will only refund 60 days after making the claim. 

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