Free phone upgrade possible with Perpaid?

I received the 3G shutdown message and offer for FREE One Plus Nord N2000 5G phone.

Went to T-Mobile store and they knew nothing about this offer.  They could give me a FREE phone with 24month Magenta Max contract.

Went home and called 611. They knew nothing about the One Plus offer but sent me an email stating I could get a FREE phone due to 3G shutdown.

Went to T-Mobile store and showed the email. I could get a REVVL V+5G phone but needed to pay taxes and setup charges.  I didn't have the $50 needed to pay for the FREE phone.

Went home and called 611. Reps still didn't know anything about the FREE One Plus Phone.

Went back to T-Mobile store, again showed them my text message to 3 reps and they were clueless. Another manager in the store that had some idea of this offer and called somebody. After a half hour of talking on the phone, the manager was able to process the offer.

I was handed a FREE One Plus Nord N200 5G phone. Totally Free. I didn't sign anything.

I was required to turn in my old bar phone with the IMEI specified in the message.

I have T-Mobile Legacy Prepaid (Gold Star) voice and text only account. I am 72 years old.

I don’t know why they gave me such a big, fancy, expensive smartphone that I can’t use.

I need to trade it for a basic Senior phone.

This is a great promo (t-mo.co/Free5G) that nobody knows anything about.

Lots of old poor people are being forced to upgrade their phones shouldn't be required to jump through so many hoops.  Many of us have problems getting to the T-Mobile store.

We need these phones for emergencies and the prospect of being cut off scares us.

Why can’t T-Mobile just mail us a replacement phone like ATT?