Forum Discussion
How to escalate a complaint
I received a text from T-mobile. They said I could buy 2 I phones get $700 off one, and receive a free line. I called T-mobile, they checked my account and said yes you definitely qualify. I the...
contact TMO through either Facebook or Twitter..this will start you with tier 2 support over the call in tier 1 support agents.
Write to your State Attorney General and include a copy of all of the details. When the Attorney General writes to T-Mobile they will CC you on the correspondence and ask T-Mobile to respond and CC you with their response.
