Forum Discussion
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile ...
For what it's worth: I received a call earlier this afternoon from Alex at T-Mobile. He basically said that "with honesty and being upfront, we cannot lower the price of your plan". I see that many of the thread entries on this site have been removed. I'm getting "you are not authorized" at this site.
I have received replies from the FCC and the South Carolina Dept of Consumer Affairs … both saying they have received my complaint. I also heard from my US Congressman who, while polite, says he can do nothing.
I hope this all gets resolved and I hope T-Mobile decides to stick with their word. I doubt it. Even if I end up paying more, I'll NOT do business with a company that has not integrity.
Best of luck to all. I hope I’m able to keep posting, and I will keep this community informed if I can.
