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T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile ...
https://www.t-mobile.com/news/press/un-carrier-next
El Un-carrier ofrece "todo incluido". T-Mobile ONE ahora incluye impuestos y cargos.
05 de enero de 2017
At “Un-carrier Next,” T-Mobile charts what’s next in wireless—announces an end to bogus monthly fees and added taxes, abolishes price hikes & pays customers back for unused data
Las Vegas, Nevada - January 5, 2017 -T-Mobile (NASDAQ: TMUS) today kicked off the next phase in its Un-carrier Movement-and unveiled a barrage of new moves aimed at eliminating some of the worst customer pain points in wireless today. Speaking at the "Un-carrier Next" press event during CES in Las Vegas, T-Mobile president and CEO John Legere and COO Mike Sievert announced the Un-carrier is putting an end to all those crazy monthly fees and added taxes, giving you-and only you-the power to change the price you pay, and even putting money back in your pocket for data you don't use.
"Wireless consumers pay Billions extra every year in added surcharges, taxes, monthly fees and carrier price hikes. It's reached epidemic proportions! And, the carriers just keep inventing new ways to make their customers pay. So, the Un-carrier's putting an end to it," said John Legere, T-Mobile president and CEO. "Today, with Un-carrier Next, we're laying down New Rules for the Mobile Internet, and with T-Mobile ONE, we're creating the first unlimited subscription to the Mobile Internet that works for absolutely everyone."
Carrier customers are subjected to a steady barrage of ads for wireless deals-only to face bill shock and wonder what the hell happened when their Verizon or AT&T bill arrives. Suddenly, that $110 family plan Verizon advertises on their web site has exploded to $210.70 for a family of four on average, because carriers could slap you with up to 75 other surcharges, bogus fees and assorted taxes that jack up the price by more than $100! Every. Single. Month.
Worse, the carriers raised prices on their customers at least 22 times in the last four years and launched at least 11 'exploding' promos to lure customers with a sweet deal that expires down the road, increasing your monthly bill. The result is that the price carriers advertise is never the price you actually pay, and customers end up handing over an extra $17.2 BILLION extra every year in monthly fees and added taxes.
Today’s salvo of Un-carrier moves tackle these customer pain points head on and establish New Rules for the Mobile Internet.
New Rule: What You See Should Be What You Pay – Taxes & Monthly Fees Included on T-Mobile ONE
T-Mobile today went All In on T-Mobile ONE-completely wiping away monthly wireless service fees and even including all taxes on T-Mobile ONE. Now, the price you see advertised is actually the price you pay. When you sign up for T-Mobile ONE and AutoPay for $40 a line for a family of four, your bill at the end of the month is EXACTLY $40 per line for your wireless service. And not a penny more.
New Rule: You Shouldn't Have to Pay for What You Don't Use– Introducing KickBack on T-Mobile ONE
T-Mobile also unveiled KickBack on T-Mobile ONE. In yet another unprecedented Un-carrier first, T-Mobile will now actually pay you back for what you don't use. When you use 2 GB or less in a month, you'll get an up to $10 credit on your next month's bill per qualifying line. So, you never have to guess how much data you'll use. Just opt-in online, pay your bill on time and get paid back if you use just a little!
With an extra line costing just $20 on T-Mobile ONE (lines 3-8), you can add a line – for a tablet or family member – that could cost just $10 a month after KickBack.
New Rule: Only YOU Should Have the Power to Change What You Pay – Introducing Un-contract for T-Mobile ONE
Today, T-Mobile introduced the Un-contract for T-Mobile ONE - and notched another industry first with the first-ever price guarantee on an unlimited 4G LTE plan. With the Un-contract, T-Mobile signs, and customers hold all the power. Now, T-Mobile ONE customers keep their price until THEY decide to change it. T-Mobile will never change the price you pay for your T-Mobile ONE plan. When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay.
