T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

Woody NE FL wrote:

Just went thru the same "Your current plan says nothing about a Price-Lock" goat rope with a young T-Mobile Customer Svc Rep. Sadly, he's the one that has to to endure our rath. Anyway, after sharing I'd enrolled in the (Then) Senior Unlimited 55+ Plan, that included a "Guaranteed Never to Go Up" Price-Lock back in December 2017 AND I needed to know why it's now called "One Plan 55+" and there's no longer a lock. Told him I wanted an email address that I could send my concerns to, toward resolution, and was informed there are NO T-Mobile email addresses, but he would be happy to transfer me to his Tampa Supervisor. I gladly accepted that offer and eagerly awaited the end of the Elevator Music, which not surprisingly never ended,  I hung up after 15 minutes. I will be doing the 611 thing AGAIN, and this time tell a Supervisor (among other things) to Read the discuss on their Community Page. I may need to give him/her the link to the page.

The game they're playing is a word game.  They continue to tell folks that they don't qualify for the "Price Lock" since that was not in effect when they signed on to their plan.  That may be true, but I really don't care what the promotion is called.  The fact is, when my wife and I signed on, we were told that our monthly cost would NEVER increase unless we made a change.  We have not made a change.  Whatever their promotion was in November of 2020, it matters not.  These folks are trying to use the "Price Lock" promotion to make us seniors think we didn't have a guarantee.  We did!  Stick to your guns and let's make this company keep their word whether they like it or not.