Forum Discussion
WARNING: DO NOT TRUST T-MOBILE ON WARRANTY PHONES
Since switching to T-Mobile from Verizon, we have had issues with my wife's phone not receiving calls or text. After calling multiple times and working with Customer Support, she was told that the p...
And now they are back to blaming us saying we didn't send the phone back, even though we used their label and the package has been confirmed to have been received. They can't tell us what was inside the package, show us pictures as to whether the package was damaged, or offer any assistance...just blame. I've really tried to give them the benefit of the doubt to make this right, but I give up.
We'll be searching for a new carrier, either back to Verizon or perhaps give AT&T a chance. In the meantime, I'll be spreading our story to any and all to warn them not to give T-Mobile a chance.
