Forum Discussion
what's the point of having a payment arrangement?
So, I had a payment plan in place. My payments were to come out 1/24 and 2/4. I missed the 1/24 payment, but paid it yesterday, 1/25. Got a text notification that my payment was received. Then th...
If you miss a payment arrangwment once the payment arrangement has been setup. The system automatically suspends your account. You should always make sure you ask for a couple of extra days than you need to make sure you don't miss the arranged date(s) for overdue balances.
What I've noticed with my payment arrangements is my service isn't shut off for 2 days after a missed payment.
So if my first or second payment arrangement payment is due on 5/14, my service isnt shut off until 5/16 around 12pm, noon. So it would need to be paid before then.
I've seen others say it's 2 days as well for them. I've also had a customers service rep tell me that once too. But mostly I'm just going on my experience with it seeming to be 2 days.
