Forum Discussion
T-Mobil is scamming leaving customers for “final bill”
I stayed with Tmobil for 25 months precisely. Made 25 payments. Ended my service with them on the last day of my billing cycle. Three days later my number was still not ported out so I called them ag...
Ironically my start date with Tmobil and their billing cycle date was the same i.e August 21, 2021. So I paid my first bill on September 12, 2021 (18 days after the start of service for 30 days i.e. until September 21, 2021) and my 24th bill August 12, 2023 and my 25th bill September 21, 2023 (one week late as they had issue unlocking my phone and I canceled auto pay to make sure that they don't charge me before resolving my issue.) I have all of the records of my payments in my Mobil banking app starting from August 21, 2021 till September 21, 2023. I remained with them for 25 months and I made 25 payments. They intentionally kept the line open and I got lucky that I noticed it within next 3 days and called them again inquiring why my lines are still open, they apologized and said that the numbers need to be ported out etc. and said that there will be no bill for these three days. Yet they sent me a bill for the whole month, and now saying that since I was 3 days into the month I have to pay the whole bill. My simple answer is I asked on the last day of my billing cycle to cancel my account. If you intentionally kept it open so you can squeeze some more $$$ from me then it is your mistake and I should not be paying for your mistake or fraud.
