Forum Discussion
T-Mobile app and T-Mobile online do not communicate
When I received notification that T-Mobile would only accept debit or bank account, I changed my payment method on T-Mobile app over a month ago. Today 07/26/23, I received a notification that I my auto-pay did not work, and lost my $5 discount. I checked my T-Mobile app again (at least 3 times), default payment was correct, when I got home, checked online T-Mobile, still had old outdated information. Apparently the T-Mobile app does not communicate with logging-in online. I spent more that 3 hours on chat, logins, and phone calls, attempting to rectify the situation. I still will login numerous times over the next several months to ensure that my payments go through correctly. I asked the tech support to report this egregious error to their supervisor but I do not feel that will happen. I did not feel confident that the problem has been corrected.
contact TMO through one of their social media platforms like Facebook or Twitter. this starts you with tier 2 support over the call in tier 1 support agents.
I called T-Mobile last night, I do not believe they understood the situation either. I will just have to follow up and monitor my account more closely. Unbelievable that I am encourage to use my T-Mobile mobile app, and then NOT have the mobile app actually function, and not communicate with the online login account. I have asked to have a report about this major error moved to tier 2, and have not heard anything back. I am assuming I will never hear back about my concerns, because the same thing happened to 100,000+ other T-Mobil users.
