Forum Discussion
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile ...
Price promised for 2 seniors for life, denied. 2 phone calls, spinning my wheels. The first attempt was a chat, the representative told me "I was in luck! There was a price lock on our account!" (I did keep the chat) Didn't matter, the cost still increased. The next was a phone call, in which the rep said the other person just said that to "get rid of me". So much for customer service. I'll also asked if what we were told originally as seniors was a lie? No answer to that. Will do some of the ideas mentioned here.
