Forum Discussion
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile ...
Thanks so much KentuckyGirl. I'm in California, and have already filed a complaint with the California Attorney General. Sadly, unlike the FCC, they haven't responded to my complaint at all.
Yesterday I had my second phone call (they called me) from T-Mobile trying to address my complaint.
I feel sorry for their customer service reps who have to deal with this stuff because I’m sure they are just nice folk trying to do the best they can with the talking points that their bosses have given them.
This rep tried to tell me that I needed to understand that prices are going up everywhere, for example, Netflix recently raised their subscription fees. I told her that I did understand that, and that the difference is that Netflix never offered me a “Price Lock Guarantee.”
I also told her that the reason that I signed up for their "Uncarrier Price Lock Guarantee" was because I knew that inflation and rising prices are an inevitable reality, and my signing up for for the "Uncarrier Price Lock Guarantee" was supposed to offer protection against that. T-Mobile's specific wording in their press release was
“New Rule: Only YOU Should Have the Power to Change What You Pay – Introducing Un-contract for T-Mobile ONE” (see below for full press release from 2017)
https://www.t-mobile.com/news/press/un-carrier-next
This rep also tried to tell me that the fine print in the offer that I had accepted in 2017, only promised that if T-Mobile did raise their rates, they would pay my last month of service. I told her that the offer I accepted didn't say that, and that this idea of paying your last month of service is a new one that T-Mobile introduced in January of this year, and because they were using this fine print along with an "Unlock Promise" the Better Business Bureau has now asked them to stop advertising is as a Pricelock Guarantee
https://9to5mac.com/2024/06/18/t-mobile-price-lock-false/
Because the offer they are currently advertising is NOT a Price Lock Guarantee
