T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

I found the 10k report from Tmobile for Dec 31 2018 that One plans :

• The ability for customers to keep their price for service until they decide to change it;

enough said!!

forejoe wrote:

Deborahlpierson wrote:

I have been with TM for over 22 years and on the One55 plan locked price. I also got a message of a $5 ,increase. Honestly, I don't mind because there isn't anything out there that comes even close to the benefits TM offers automatically with each plan. If it is the point that we are supposed to be locked in, ok, I get it. However, it has been well over 10 years since I have had any price increase even though I benefited from upgrades without paying. Such as 5G. I took this time to upgrade my plan and got amazing benefits and specials. Yes, it is an increase in my bill but I'm saving on the back end because I can cancel some of my streaming accounts. I'm on a tight budget and fixed income as well, but if you do a little research and talk to an agent politely, you might find switching plans could save you money in the end. If not, Is $5 really that bad/much considering what they give us for free? I personally don't think it's asking too much. I haven't found anything else out there that comparable to what TM offers in the same price range. 

You are an example of what is wrong with many people these days. You just roll over and take it like a defeated animal. One might wonder if you work in T-Mobile's marketing department?

By the tenor of your note, I'm doubting you're a customer.  When you say "I've been with TM for over 22 years" … I take you at your word!

For what it's worth:  I received a call earlier this afternoon from Alex at T-Mobile.  He basically said that "with honesty and being upfront, we cannot lower the price of your plan".  I see that many of the thread entries on this site have been removed.  I'm getting "you are not authorized" at this site.

I have received replies from the FCC and the South Carolina Dept of Consumer Affairs … both saying they have received my complaint.  I also heard from my US Congressman who, while polite, says he can do nothing.

I hope this all gets resolved and I hope T-Mobile decides to stick with their word.  I doubt it.  Even if I end up paying more, I'll NOT do business with a company that has not integrity.

Best of luck to all.  I hope I’m able to keep posting, and I will keep this community informed if I can.

Deborahlpierson wrote:

I have been with TM for over 22 years and on the One55 plan locked price. I also got a message of a $5 ,increase. Honestly, I don't mind because there isn't anything out there that comes even close to the benefits TM offers automatically with each plan. If it is the point that we are supposed to be locked in, ok, I get it. However, it has been well over 10 years since I have had any price increase even though I benefited from upgrades without paying. Such as 5G. I took this time to upgrade my plan and got amazing benefits and specials. Yes, it is an increase in my bill but I'm saving on the back end because I can cancel some of my streaming accounts. I'm on a tight budget and fixed income as well, but if you do a little research and talk to an agent politely, you might find switching plans could save you money in the end. If not, Is $5 really that bad/much considering what they give us for free? I personally don't think it's asking too much. I haven't found anything else out there that comparable to what TM offers in the same price range. 

You are an example of what is wrong with many people these days. You just roll over and take it like a defeated animal. One might wonder if you work in T-Mobile's marketing department?

Woody NE FL wrote:

Just went thru the same "Your current plan says nothing about a Price-Lock" goat rope with a young T-Mobile Customer Svc Rep. Sadly, he's the one that has to to endure our rath. Anyway, after sharing I'd enrolled in the (Then) Senior Unlimited 55+ Plan, that included a "Guaranteed Never to Go Up" Price-Lock back in December 2017 AND I needed to know why it's now called "One Plan 55+" and there's no longer a lock. Told him I wanted an email address that I could send my concerns to, toward resolution, and was informed there are NO T-Mobile email addresses, but he would be happy to transfer me to his Tampa Supervisor. I gladly accepted that offer and eagerly awaited the end of the Elevator Music, which not surprisingly never ended,  I hung up after 15 minutes. I will be doing the 611 thing AGAIN, and this time tell a Supervisor (among other things) to Read the discuss on their Community Page. I may need to give him/her the link to the page.

I also spoke to a customer rep and was told it's far above his pay grade. Told me to write to corporate. 

T-Mobile Wireless                               PO Box 37380.                            Albuquerque, NM  87176

I intend to treat this as "False Advertising" and may seek an attorney for this, if not satisfied with their answer. When a corporation advertises "For life", I expect them to honor it. They,  most likely, would save many dollars in legal cost if they would just honor what they say. I get so angry when these large corporations think that they can get away with nickel and diming their customers. They just finished hitting us with fee's for using credit card auto-pay. They could save millions of dollars, by simply reducing or eliminating, the amount of free stuff that they think we are interested in. 

We have been with T-Mobile for many years, never missed a payment,  and felt that we had finally found a company worth doing our business with.  Most of the store reps have delivered excellent customer service over the years.  But now it appears that the top leadership of the company has just flushed all those "trusted" years down the corporate toilet.  We, as thousands of other seniors signed a contract that stated that the Senior Unlimited 55+ Plan had a "Guaranteed Never to Go Up" price lock.  Now we are being told that each line will go up $5.  And this is the second time that T-Mobile has purposely taken the liberty to raise our agreed contractual price lock (credit card to debit card change penalty).  We, as most seniors, are on a very tight budget; obviously not reaping the rewards of T-Mobile's yearly profits, which is evident in its top executive salaries (easy to google).  We will not only be forwarding this letter to Mike Sievert (CEO)(mike.siever@t-mobile.com) and the other top executives; but will be encouraging all our friends, neighbors, and any others to do the same.  And if this increase is not reversed, and T-Mobile no longer honors its contractual obligations - we will be looking elsewhere to do our business.  And we will be encouraging others to do the same.  Our trust level with T-Mobile has greatly diminished with this rate increase.

Deborahlpierson wrote:

I have been with TM for over 22 years and on the One55 plan locked price. I also got a message of a $5 ,increase. Honestly, I don't mind because there isn't anything out there that comes even close to the benefits TM offers automatically with each plan. If it is the point that we are supposed to be locked in, ok, I get it. However, it has been well over 10 years since I have had any price increase even though I benefited from upgrades without paying. Such as 5G. I took this time to upgrade my plan and got amazing benefits and specials. Yes, it is an increase in my bill but I'm saving on the back end because I can cancel some of my streaming accounts. I'm on a tight budget and fixed income as well, but if you do a little research and talk to an agent politely, you might find switching plans could save you money in the end. If not, Is $5 really that bad/much considering what they give us for free? I personally don't think it's asking too much. I haven't found anything else out there that comparable to what TM offers in the same price range. 

I have also been a T-Mobile customer for 22+ years, but to me it is NOT a matter of 5, 10 or whatever dollar amount is involved… IT IS A MATTER OF PRINCIPLE.

If you say YES to their Breach of Contract now, then you should not have an issue when they increase it in the future… right?  You "fell hook, line, and sinker" to T-Mobile's Bait & Switch Scam !!!  Enjoy it !!!

Reply after submitting formal complaint to the FCC.  What was T-Mobiles CEO thinking would happen? Hopefully this gets national attention.  Oh that's right, T-Mobile had to do this because of inflation … wait … inflation? what inflation? …. CBS, ABC, NBC, MSNBC, CNN says inflation is more right wing propaganda.  This story will never make any news.

Gracias por tu envío. Based on our review, your Ticket No. xxxxxxx was served on your provider on May 24, 2024.

Here's what you can expect from the FCC's informal complaint process:

- Your provider should contact you directly in an effort to resolve your issue.
- The FCC's role in this process is to facilitate a conversation between you and your provider.
- Your provider is required to submit to the FCC a written response regarding your issue no later than 30 days from today.
- The FCC will not contact you until we receive a response from your provider.

I have been with TM for over 22 years and on the One55 plan locked price. I also got a message of a $5 ,increase. Honestly, I don't mind because there isn't anything out there that comes even close to the benefits TM offers automatically with each plan. If it is the point that we are supposed to be locked in, ok, I get it. However, it has been well over 10 years since I have had any price increase even though I benefited from upgrades without paying. Such as 5G. I took this time to upgrade my plan and got amazing benefits and specials. Yes, it is an increase in my bill but I'm saving on the back end because I can cancel some of my streaming accounts. I'm on a tight budget and fixed income as well, but if you do a little research and talk to an agent politely, you might find switching plans could save you money in the end. If not, Is $5 really that bad/much considering what they give us for free? I personally don't think it's asking too much. I haven't found anything else out there that comparable to what TM offers in the same price range. 

Can we start a class action lawsuit for this ? I was told my rate would not increase. I have been with T-Mobile for 14 years and now find the never to increase 55+ magenta plan is going up by $12 a month for me.  Living on only social security that is a huge price hike. Let me know if we can do anything. 

Christine Taylor