Forum Discussion
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let's fight back. Thanks for listening.
Manofintegrity wrote:
Just a quick note to let all know that I've pulled the trigger. I am in the process of awaiting the arrival of two sim cards from Patriot Mobile. When I get them, I'll activate my service for my wife and me. I wish you all the best in your dispute with T-Mobile. I have decided that it is their lack of integrity as a company that is most important to me. I told one of the reps I spoke to that if T-Mobile offered me free service for life, I would not take it. At my age, I can choose who I deal with and why I deal with them. Honesty and integrity have gone out the window for T-Mobile.
Take care, and good luck!
If you don’t mind checking back in here I would love to hear how it goes with Patriot Mobile.
Just a quick note to let all know that I've pulled the trigger. I am in the process of awaiting the arrival of two sim cards from Patriot Mobile. When I get them, I'll activate my service for my wife and me. I wish you all the best in your dispute with T-Mobile. I have decided that it is their lack of integrity as a company that is most important to me. I told one of the reps I spoke to that if T-Mobile offered me free service for life, I would not take it. At my age, I can choose who I deal with and why I deal with them. Honesty and integrity have gone out the window for T-Mobile.
Take care, and good luck!
Manofintegrity wrote:
You’re much more trusting of government agencies than I am.
Besides, I’m coming to the conclusion that if a company has to be forced to keep their word, maybe I should just vote with my feet.I am just like you, a realist - everybody is "in bed with everybody" and WE (the People) mean very little to the government (except for paying taxes) and to big corporations. Even though the probability of any government agency (say the FCC) bringing a case against T-Mobile may be .000000001, it is not ZERO - maybe Lady Luck would be on our side this time. Regards.
You’re much more trusting of government agencies than I am.
Besides, I’m coming to the conclusion that if a company has to be forced to keep their word, maybe I should just vote with my feet.leftwich wrote:
i also just filed a complaint with the fcc before i found this thread, i hate bait and switch as much as i dislike lthis new ceo---he needs to go
If we ALL that got affected by T-Mobile’s “Breach of Contract” complain to the FCC, your state AG, the BBB, you state Senators, etc; Justice Will Be Served !!!
i also just filed a complaint with the fcc before i found this thread, i hate bait and switch as much as i dislike lthis new ceo---he needs to go
We all need to vote with our feet. The MVNA's seem to have the best prices.
I live in South Carolina. I have submitted complaints to both the FCC, the SC Consumer Affairs Dept, and the SC Attorney General. I have received responses from all of them. Basically, all of these organizations say they have no legal means of requiring T-Mobile to do anything. When I heard from the SC Consumer Affairs and the FCC, they both had heard from T-Mobile and sent me a "we received a satisfactory response from T-Mobile" letter. I responded that the T-Mobile response was blowing smoke and contained lies about my plan. Both FCC and Consumer Affairs offered to send my rebuttal to T-Mobile and see what happens. I haven't heard from the second round. I see online that my next bill will contain the increase. I'm going to try to obtain a copy of any original paperwork that I signed when I originally set up the plan with them. News at 11.
Hi All, I live in Washington State, corporate home of T-Mobil. I sent a complaint to the state's attorney general about the increase in the rate for the 55+ plan and the broken corporate promise never to raise rates. The complaint qualified for their "informal" dispute resolution process, meaning they couldn't do anything legally, but forwarded my complaint to T-Mobil. I received a call today from a corporate spokesman to talk about the referral from the AG's office. I spoke to a very accomplished customer service person, who listened to my complaint (for me it wasn't as much the $10 per month increase, but the broken promise of never raising rates). He heard me out, wasn't defensive, and indicated that the plan I signed up for in 2017 was not the price lock guarantee plan, but rather a different plan, which, like all of you, wasn't my understanding. He made sure I knew he wasn't a decision maker about changing my monthly charge, but would take it up the corporate ladder. I noted to him that TM has had record corporate profits in 2024, which just makes this even more maddening. I also made sure he knew about this chat group and suggested he read the comments. I'm not seeing any desire to change this plan back to the original, promised rates. My next thought is to contact AT&T, Verizon, and Xfinity to suggest that if they offered the same TM plan at the original $30 per line, they would probably get a lot of converts. Bet someone could come up with a really effective marketing campaign about how TM bait-and-switched us and broke the promise.
DavidNC wrote:
I too was told when I signed up for 55 and over plan 10 years ago that price would never increase .
So now found out has gone up 12 dollars from what I had paid for the past 10 years .
I called and talked with a young lady who at first seemed to not know why it had increased , put me on hold a few times.
Then I was told could switch to another new plan and it would stay at 70 dollars . I mentioned I had several promotions that am still on. She told me I would not loose them . So I went to store today and asked same thing . I was told I would loose those promotions . I am currently shopping around for another cell phone service, since T-mobile is not keeping their promise.
I went though several T-mobile data breeches and those breeches ruined my email account . Also even though gave a free promo of monitoring you credit . The scammers are not going to do anything until the free service is stopped, which the free service did end before the scammers did .
So here I am paying more being a loyal T-mobile customer through 3 or 4 data breeches , and they broke their promise . They expect me to stay loyal still ??
Something is really wrong with this way of doing business
Bottom line… T-Mobile Sierra Uniform Charlie Kilo Sierra !!!
