Forum Discussion
Billing change
It seems as though they want to change the terms of the contract without offering any consideration to the user. Looks like a good class action lawsuit waiting to happen. How about if I decide to change the amount that they are due very month? I would like them to show me the part, specifically, in the contract where they are allowed to change the terms of the contract anytime they wish. How much the credit card vendor charges them is of no concern to me. If I can't use my credit card, I lose the 2% cash back that my provider gives to me.
It’s right there under “CAN T-MOBILE CHANGE, SUSPEND OR TERMINATE MY SERVICES OR THIS AGREEMENT?” at:
https://www.t-mobile.com/responsibility/legal/terms-and-conditions
Auto-pay discount isn't/wasn't a part of the Rate Plan (defined later in that same terms and conditions). Any discounts typically aren't.
The “DISPUTE RESOLUTION” section covers your other suggestions including class actions.
Short of ramping up social media outrage, this one's all over but the shouting. I don't like it either - you asked, I answered - don't shoot the messenger. I'm not a lawyer nor do I play one on the internet - whether those terms and conditions are actually binding is above my pay grade.
If you look closely at your account, you're only provided a summary or your bill. T-mobile actually charges $1.99 per month for a detailed description of your actual charges broken down in detail.
TellTheFCC wrote:
If you look closely at your account, you're only provided a summary or your bill. T-mobile actually charges $1.99 per month for a detailed description of your actual charges broken down in detail.
I get detailed billing for free on my post paid plan.
I'd love to know what post paid truly means
https://www.t-mobile.com/support/account/whats-impacting-your-bill
This link may help.
T-Mobile SUCKS; they want VERY PRIVATE banking info to maintain the auto bill discount so they the big corporate yahoos can save the 2.5% credit card fee and add it to their bonuses. They assure us that the data is secure and yet they had one of the biggest breaches imaginable just a few months ago. Do I trust them - NO, not at all; do I think they are up - yes I do.
