Forum Discussion
Consistent Dropped Calls at 1 to 3 minutes
I have four lines on the account and my wife’s number is the only one with this issue, One week ago the problem started and last Friday I’ve spent a total of 6 hours with Customer Care. They were...
Thanks! The device is a months old iPhone SE purchased from Apple.
Yesterday was another long phone session with T"'s Care people in the Philippines. They tried to take me through the same tedious testing again but I asked them to read any notes from last week. That helped to save me some time
I told them I believed it to be a network issue rooted in either the HLR or the billing/provisioning systems. They couldn't admit to specifics but acknowledged that engineers were engaged with the issue. It is at least occurring in SoCal if not wider spread.
Given that the problem comes and goes …. and I won't have any notification or root cause analysis of the issue from T …. all I can do is call T Care when the issue resurfaces. If I hear any more from them I'll share.
Jim
