Forum Discussion
How is it possible that Texting via all forms of data isnt working?
Text messages are not working for me (I am receiving sporadically but they are not sending according to multiple Messaging Apps) I'm not a network pro, but if I have WiFi working, Mobile Data working (I can post this question, for instance using my fold), how the heck are texts not finding a way to send? Tried SMS, WiFi calling on/off, RCS on/off, mobile data on/off, and all permutations. Even restarted the device. Duration thus far: 2 hours.
Is there an authentication glitch on the TMobile Network?
I live in the middle of a big city, I thought 5G meant that there was some tiny amount of robustness and redundancy.
Is there some other dependency I do not know about that would mean out going texts fail despite full internet access?
The fact this can happen with internet working seems unacceptable especially given the premium prices.
VM is also unavailable to access.
There's shockingly little live outtage communication on this website or via support, which is unhelpful. Though it is easy to see the problem affects many others.
If I were an enterprise customer something like this would seriously damage my faith in the network stability and redundancy best practices.
If there is some other dependency that often lack a backup (such as authentication) then there should have been a communication on the front page of the site detailing the issue and expected time to fix.
These should be considered some of the most basic, barely adequate, business practices, in my opinion, and doubly so for a utility company.
- Lex2112Roaming Rookie
I think there is potentially an outage. Waiting on hold now 30+ minutes and no we are having trouble with texting message and unable to chat. Now at least receiving texts but unable to send still. Like you completed all troubleshooting. Will update when I actually get through
- Jessica626Roaming Rookie
I barely was able to send texts to 2 people who have Tmobile but other than that its still giving me that sending symbol next to my texts
- Lex2112Roaming Rookie
Just received confirmation that it's a nationwide issue
- ValenceNewbie Caller
Lex2112 wrote:
I think there is potentially an outage. Waiting on hold now 30+ minutes and no we are having trouble with texting message and unable to chat. Now at least receiving texts but unable to send still. Like you completed all troubleshooting. Will update when I actually get through
Thanks! I was able to send maybe 10 texts a few mins ago but texting died again.
Something about texts not sending even with internet working feels off (even if there are unique-to-SMS authentication parameters)
My Tmobile phone/hotspot is my own bus.comm. redundancy and this makes me feel uncomfortable about that.
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