Forum Discussion
New phone and number but not getting service
I added a new lin to my plan (a total of 5). My youngest daughter now has my OL Samsung A52. It has been registered and has a new sim card and a new phone number. i canot get it to conenct to the Tmobile network. I have rebooted and I do not hav airplane mode on
It is resolved. The Sim card was pointed to the wrong number. Thank you!!!!!!
Great to know that it was an easy fix and is all good now! 😁😎
It is resolved. The Sim card was pointed to the wrong number. Thank you!!!!!!
Hey there @Paden1 Have you been able to get your daughter’s phone working?
If not, I think gramps28 and I have the same idea: the service issues are pointing to the sim card. I don't think the sim is bad or broken. I honestly think they may not have fully saved the sim activation. It is a simple mistake and a simple fix. I would recommend reaching out to our T-Force team by sending a direct message to us using one of the social media links at the bottom of this page. They can get you fixed up in a jiffy.
Try a different Sim in the phone to see if it's the new sim that's the issue.
