Forum Discussion
OnePlus 8-5G Wifi Calling has no sound
My new OnePlus 8-5G phone (TMobile in US) cannot consistently send/receive wifi calls. Once answered, there is no sound on the OnePlus 8-5G phone while the other end can hear OK. I've tried updating the phone's software (it is up to date) and I have updated the firmware on my router (which works with wifi calling with other phones: iPhone 11, iphone8, Droid Turbo 2, Motorlla Razr MAXX). I also tried disabling any battery saving features on the device and even did a factory rest of it (with no apps installed). I have also tried rebooting the phone once I have connected to the wifi router. Phone has same issues on any wifi router I have connected to. browsing is fine, only wifi calling is a problem.
Probably not what you want to hear, but the 4 of these phones on my account all do the same thing.
When I called in a service request about it to T-Mobile, they’re all like “have you tried factory resetting your phone?”
“So, I have to do that every day?”
“Um.. “
It is nice to know that this is not a unique problem and disturbing that their is no solution. Since it doesn't seem limited to the One Plus 8, this appears to be a T-Mobile problem. What are you doing about it?
Same issue here my s21 is fine but with my wife's oneplus nord n10 she gets no sound when connected to a call using wifi calling.
I just tried something that seemed to fix this on my Pixel 5:
I set Wi-Fi Calling to "Call over mobile network", turned off "Carrier video calling", turned on "Airplane Mode", connected to the Wi-Fi and tried calling my voicemail. It worked, so I turned off "Airplane Mode" and it still works! The winning combo seems to be "Call over mobile network" and turning off "Carrier video calling". Hope this helps someone else!
I'm having the exact same issue on my oneplus 8t 5g. Everyday I need to reset my phone to get Wi-Fi-calling to work. It will randomly stop working even in the middle of calls. Users are able to hear me, but I get no audio from my speaker, speakerphone, or connected Bluetooth accessories.
I've got a 1gig home internet circuit, Wi-Fi 6 5ghz network, and I'm literally right next to the access point. My device is fully patched.
T-Mobile, what is going on with your Wi-Fi calling network?!?! I switched from my galaxy s10 because of wifi calling issues on that device Galaxy Note 10 Wi-Fi Calling Preferences Updated Automatically | T-Mobile Community (t-mobile.com)
One Plus has MANY bugs. As one with One PLus 8, and bluetooth issues, I've sent mine back for 'warranty exchange'. It appears (at least in my case) that the Android 11 update causes a whole ton of issues with several devices. I've disabled WiFi on my 3rd device 😲 (first 2 have Android 11 issues, unable to 'undo'), awaiting One PLus 8 fix.
not limited to the OnePlus 8 no..but the majority of the devices running into this are running the Android 11 update though..
Any updates on this? Every time my phone switches from the network to wifi calling, I can’t hear the person on the other end but they can hear me.
Is there a setting to fix the wifi calling issue introduced by Android 11 update? Could this be t-mo's implementation of WiFi calling?
Also the people at the t-mo store have never heard of this. The online support page didn't provide any answers.
-Frustrada
OnePlus 7 pro and 7T Pro user here, with the same problem since the Android 11 update. I sent OP with bug reports, nothing is happening.
