Forum Discussion
Phone call sounds garbled and robotic
Every so often, maybe about once or twice a week, I will encounter this problem where I will make or receive a phone call and the call will sound garbled in general, but voices will sound robotic...
I haven't encountered it for a about a week; it had been a few days since it last happened when I posted the original question. As for the questions posted above, I haven't been able to figure out a pattern. The few times it had happened I was driving and my phone was connected to my car via bluetooth. I was in different locations, only separated by a few miles, and with high coverage. In two instances it occurred while connecting to a mobile phone not on the T-mobile network and another time it occurred while connecting to a land-line.
I've been unable to reproduce the problem consistently, and since it has only happened while in my car, I usually just stop trying to make the call until I can restart the phone. I can try airplane mode next time it occurs. Come to think of it, may it be possible that something in my car is messing with my signal? I've noticed the GPS has issues finding my location and updating while doing direction, but I just figured it was the device itself.
Hi - I had something very similar happen today and got it resolved, so I found this thread and thought I'd add my experience to it.
I have a OnePlus 6T McLaren Edition which has always worked perfectly on TMobile since I got it in January. This evening, I was trying to call a local business, and he kept saying "I'm sorry, but I can't understand you. You'll have to call us back." And then he'd hang up. It was odd, because I could understand him perfectly, and I had full signal strength and had turned off wi-fi so that I didn't have any potential issues with that as I sometimes do.
After calling him the 2nd time and him hanging up again, I tried calling my own work cell phone, which is on AT&T. It rang and I answered it, and as I spoke, I understood what he was talking about. I sounded like a robot spitting out random crackling sounds. There was no way to understand a word I said. I immediately restarted my phone, and that had NO EFFECT on the issue.
I wondered if something had happened to my microphone. I tested with my voice recorder app, and that was crystal clear. No crackling or distortion at all.
I live right down the street from the T-Mobile shop, so I popped in a few minutes later and asked one of the guys if he could help. He tested with me and verified the issue, and then he did something to "reset" the actual phone application on the device. After he did this, it started working again.
