Anyone fed-up with horrible coverage from TMobile

Not only is T-mobiles coverage terrible (I never had any issues talking with Verizon) but when I was lured in because of promotional lies. I was told that if I switch to T-mobile I would get Netflix and MS365 for free. After the deal was done, I was told I could get one or the other not both. So, I opted for MS365. Two moths later I still have not received my MS365. I am trying to switch back to Verizon but I need to pay off my phones. There is no where on my dashboard to allow me to pay off my devices. I have called customer service several times and they are clueless as to how I can pay off my phones. 

Additionally, when I called customer service about a month ago to enquirer into my MS365, they told me that they would send the MS365 in my dashboard under promotional resumptions shortly. They said to wait a few hours and it should be there. I logged into my account later only to find it was not my account but another customers account. That is right, I use my user name and password but was it was another persons account. A total PII violation. I reported this to customer service the CEO, President, the Business Group and the President, Consumer Group. It took two day for them to correct the botched issue.

T-mobile is just a bad company, with bad coverage and bad customer service.