How long will the tower “maintenance” take?

TheHoods wrote:

I'm on day 37 of a supposed tower maintenance. I was originally told it would be completed in 2-72 hours, then up to a month, then 4-5 weeks, then 30 - 60 days, and the last time I was told they have no idea what I'm talking about because they don't show any maintenance was made to the tower. This rep basically told me my coverage was terrible, not to expect it to get any better, and that I should consider changing service providers. Seriously???!!! It I am beyond frustrated with T-Mobile. Every time I call them I'm told something completely different. My mi-fi coverage was fine until 5/10/2023 and then it became almost unusable (1.80 Mbps). It has finally improved within the past week but now it drops several times a day.  I'm having to drive into work (an hour away) because I can't trust the coverage to support my work VPN. Sadly, they are the only option we have in my area so I can't cancel my coverage with them. How can they think this is an acceptable service???

I have been with Tmobile since 2012.  I've been at my current Job for 6 years. Last year my signal degraded along with everyone else only on Tmobile.  I called. My tickets were put in. They were very nice and tried to keep me up to date. week, months, I kept calling, they said they escalated it and it should be within the next couple of weeks.  Again the reps were really nice, but it's a little over 1 year, and still no signal, in an office building.  Not just my device, the debugging is done. Believe me, it's the entire area on this network.  SOOO long winded rant to say, I hope your experience is better than mine.  I don't want to change to Verizon or the other guy, that would be silly! Just fix the TOWER TMOBILE!  They put a skyscraper in the way. figure it out.  OH and because of the sensitive data I deal with at work our wifi restricts VoiP, so no calls, or texts on wifi.