Forum Discussion

mausmang's avatar
mausmang
Newbie Caller
Hace 9 años

Teléfonos desbloqueados

I am having some issues with unlocked phones.  I have several of devices and none of the work properly on T-Mobile.   When I call support they basically blow me off because I am not using a T-...
  • magentatechie's avatar
    magentatechie
    Hace 6 años

    Hey there!  Just checking, you are a current T-Mobile customer and having problem with your service using an unlocked Moto G7?  Have you checked your APN settings to make sure everything is set up properly?  (This may be located under Settings>Network & Internet>Mobile Network>Advanced>Access Point Names)

    You should have an APN that is labeled as T-Mobile (or T-Mobile US LTE or something similar).  If you don't, you'll want to add it- select the big plus sign (or if you don't see one, tap the 3 dots in the upper right hand corner and select "Add New".  Input the following:

    • APN: fast.t-mobile.com
    • Proxy: No configurado
    • Puerto: No configurado
    • Nombre de usuario: No configurado
    • Contraseña: No configurado
    • Servidor: No configurado
    • MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
    • Proxy MSM: No configurado
    • Puerto MSM: 80
    • MCC: 310
    • MNC: 260
    • Tipo de autenticación: No configurado
    • Tipo de APN: default,supl,hipri,fota,mms
    • Protocolo de APN: IPv6
    • Protocolo de roaming del APN: IPv4
    • APN enable/disable: Activado
    • Tipo de MVNO: Ninguno
    • Valor MVNO: No configurado
TPNY's avatar
TPNY
Network Novice
Hace 4 años

Dear Magentatechie,

 

I hope that you are still on this community chat.

I have an unlocked Samsung, purchased in Asia, from a Samsung store.  When I put the tmobile SIM into it, I sometimes get a 4GLTE signal, but most often it is either E or no signal at all.

I tried following your suggestion.  First, I added a new APN as per your details. The phone did not save it.  

Since there was already an APN with "fast.t-mobile.com", I edited it. I added the MMSC, and made a few other changes as per your instructions.  I saved it.  It has saved correctly,  But the phone does not allow me to select it.  So now, the phone has no data signal at all !!!!

 -- update --

I followed the instructions from T-Mobile’s BYOD page. https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings

I was able to get the data connection back.  However, the signal is still just E.

 

Any help is much appreciated.