Forum Discussion
The Signal Booster DUO (Band 12) is made of UNOBTANIUM
I contacted T-Force who did some research and discovered that the Booster Duo that covers Band 12 and announced in a massive press release has been 'out-of-stock" since late December with no restocking date. Looks like this unit is made of UNOBTANIUM. I don't understand how T-Mobile can still post a web page with the details of this unit if they have no intention of making them available. I REPEAT, PER THE PERSON I SPOKE TO AT T-FORCE, THERE HAS BEEN NO UNIT THROUGHOUT THE COMPANY IN STOCK SINCE DECEMBER. Anyone have an idea of a way to contact the right person at T-Mobile who would honestly explain T-Mobile's future strategy on whether they will actually make these units available. Going through the normal customer service channels just winds up with an out-of-stock answer - no explanation of why a newly announced offering last November stocked very few units in December and hasn't restocked any in the past FOUR months.
I called on Friday and was told they would be shipping me the DUO because I am having problems with my current signal booster. It was supposed to be delivered yesterday. I called back today and was told by the tech and his supervisor that T-mobile doesn't have signal boosters that support band 12 yet. After seeing this posting I called again and was told that they do have them but to wait until the 30th and see if the new modernization improves the signal at my house.
It's me again and I must say that I got a speedy response back! 😊
The Band 12 coverage device is the first one you listed and only switches over to Band 12 when absolutely zero signal is available (except band 12). If any other signal is available (even if it's a weak connection), the coverage device won't pick up Band 12. Since these version are currently in stock and you're waiting on a shipment, you may have one heading your way. Did you already receive your order? If so, which version did you receive?
I have been trying to get the band 12 unit for 6 weeks. Most of the people
that I talk to in tech support, even level 2 don't understand what I am
talking about. So far I have received two boosters that been useless as
the only signal (weak) in my house is Band 12. On my 5th attempt a few
days ago I was told that the units were out of stock with no in-stock
date. (they have been out of stock for two months). I'm curious whether
you actually saw a stock of Band 12 units or heard about their in-stock
status via hersay? If you are sure that such units exist, how would you
suggest that I connect with someone that knows enough to fulfill my
request. I don't have the energy to educate the tech support personnel
about the different boosters and then get an out-of-stock response.
Hola Nic
Is there any particular human that you could point me to that would set me up with a unit. Every time I have called tech support the people don't even know that there are two different booster units.
Marty
What is care and how do I contact. When I call the regular number and get patched to tech support nobody knows what I am talking about
¡Hola, @duhmel!
I chatted with Nic a bit last week and he was able give me the info I passed along to you on Friday. Tech doesn't have the option of which option of booster to send. It automatically defaults to whichever is in stock when your order is placed. It's a bummer to go through so many coverage devices attempting to get a specific model. Can you share your zip code with me? I'm not 100% sure that the band 12 coverage device will help out in your area but I'd love to check.
reply from tmo_nicholas_t
<https://support.t-mobile.com/people/tmo_nicholas_t?et=watches.email.thread>
en Red y cobertura
"Hi Martin,
I'm sorry you were provided some misinformation. I just checked our
inventory levels and we have that model in stock right now."
HOW COULD YOU CHECK YOUR INVENTORY LEVELS AND FOUND THAT THE UNIT IS IN
STOCK? AMANDA SAID THAT YOU TOLD HERE THAT THE UNITS WERE PART OF THE SAME
INVENTORY. YOU CAN EXPLAIN TO YOUR CEO. I HAVE CONTACTED HIM AND SEND HIM
THE ABSURD RESPONSES THAT I HAVE RECEIVED ABOUT THESE BOOSTERS.
I've had mine since maybe FEB of this year. Works good. All my devices are working just fine, no drop calls, nada. It's all good.
Marty,
I have had the same problem since December (my coverage inside the house will not pick up the signal except at a window). After many months I finally received the correct booster duo (after many returns). Your message helped alot and downloaded the app you suggested from Cel Fi, however the booster is not boosting the signal. The app from Cel Fi does show its finding the 700 Mhz frequency, but also a 1900 Mhz (believe it's At&t's signal). Although the app shows it's finding the signal, it said it was not boosting it? Not sure why not, so sent that to Cel Fi but haven't heard anything yet. If you have any suggetions or more I would appreciate. Glad hear you got fix on your end, hope can do the same here. I plug my unit up where I have almost 2 bars on my phone (iphone 7) and the signal on the phone works great at that window spot I have the booster set at. The window booster just flashes green, has been on all night. Thanks for any info.
John
