Forum Discussion
Thousands of patients with T-Mobile unable to use our IVR (DTMF tones not transmitting, requires multiple calls)
I work for medical clinic with about 600 users. For almost 2 years now, we have been having issues where wireless callers from T-Mobile/Mint/Metro PCS and all of their MVNOs, have the inability to ...
Seeing that this is an issue (for some?) I'd recommend filing a FCC complaint 'if' this is specific to T-Mobile and its MVNO + DTMF not functioning.
I know DTMF in general on T-Mobile does work (have to enter it for access to T-Mobile technical support), and for various other calls.
DTMF not working for Gov services would be considered a huge issue
