Forum Discussion

J57little's avatar
J57little
Newbie Caller
Hace 4 años

VPN issues

All devices and home network are good. Signal strength is 2 bars (weak, but functional).  Spouse needs to set up VPN to work from home, but even IT from the office could not get VPN to work via T-Mob...
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Some_Rando's avatar
Some_Rando
Newbie Caller
Hace 4 años

I had this issue and resolved it with my job's IT team.  You have to change everything to just IPv4.  I am a complete layperson, but here are the steps to resolve for me, using Windows 10 and a CISCO VPN:

Remove IPv6 from your Wifi:

  1. Go to Control Panel
  2. Click “Network and Sharing”
  3. Click the hyperlink after “Connections” for the section named after your WIFI Hub
  4. Click the “Properties” button in the bottom left of the pop-up box
  5. De-select “Internet Protocol Version 6 (TCP/IPv6)”

Remove IPv6 from your VPN:

  1. Click Start
  2. Click Settings (looks like a gear)
  3. Click Network and Internet
  4. Select “Change Adapter Options”
  5. Right click on your VPN
  6. Select Properties
  7. De-select “Internet Protocol Version 6 (TCP/IPv6)”

I know that the Wifi and VPN Propiedades screen can be accessed either way, but I wanted to show that there are two ways of accessing them.  

Hope this helps someone out there!