Forum Discussion
Why was I threatened by T-Mobile?
I was on a support call asking to change the phone which I have paid over $700 for so far (far beyond what they paid for it) and just asked for a newer phone that did not have the KNOWN problems this zfold 4 has. and I was threatened by the so called supervisor!!! He told me I am responsible for the phone so if it failed.. basically insinuating it was my fault even though I've never dropped or exposed it to water and the protective layer came off. I just asked to have the money I paid so far for the z fold 4 toward a new phone that I would continue to pay on.. and he threatened me with the "your responsible to pay off the z fold 4" (basically telling the customer F u, pay us then we will think about taking care of you!!. ) So I'm going to have to go to another provider.. I'm sad that a company like this who has KNOWN issues with z fold 4 will just crap on there customers!!
Yup. I had issues with One Plus 8 5G in the past. I performed 3x warranty exchanges (all had same factory defect). After 3rd exchange with factory issue, they traded it for an S21.
T-Mobile let me keep it, as it was defect from One Plus, One Plus then RMA'd the device 3x, still with the same issue. Issue came about with force Android update, which broke Bluetooth on some devices EVERY TIME.
Yup. I had issues with One Plus 8 5G in the past. I performed 3x warranty exchanges (all had same factory defect). After 3rd exchange with factory issue, they traded it for an S21.
T-Mobile let me keep it, as it was defect from One Plus, One Plus then RMA'd the device 3x, still with the same issue. Issue came about with force Android update, which broke Bluetooth on some devices EVERY TIME.
Doesn't matter the warranty is through Samsung, Tmobile will facilitate the warranty exchange for a fee. If you pay for insurance or have a new Go5G plan you may have more options.
It was T-mobile that sold it.
If It's a Samsung known issue then Samsung will need to find a fix.
But that still doesn’t solve the problem with the known issue, it just post pones it.
Gracias
Go to a store and see if they can process a warranty exchange.
- this is a known issue with this model of phone.
- and not have a phone while they take a week or two to repair it? Can't since we use the phone for authentication at work.
- All I asked was they take what I have paid for this phone and send me a new one and I will send this one back and continue to pay on the new one.
You can send it in to Samsung for a warranty claim and let them fix it.
