Forum Discussion
You are not allowed to make calls at this time
Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that
You are not able to make calls at this time. always allowed numbers can be reached .
What fresh heck is this?
Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.
SIM card failed on me. Had a few backup SIM cards. Problem solved.
Could have been an account error or SIM number issue, but replacing the SIM with a new or reactivated card fixed it.
I'm on an old T-Mobile one promo plan and there was no reason for any family allowances or restrictions on either line. since everything worked yesterday and did not today and no account changes were made it stood to reason that the SIM card was the issue.
however that does bring me to the subject of T-Mobile team of experts and the lack of knowledge thereof.
my area is serviced by a 40-person team 3 hours away where only two of them work on the chatline weekly. I have had The Misfortune three times to get the same person who knows nothing of TMobile. Unfortunately in this case you cannot just request another team member.
I will say I was not bounced around however I did need to be bounced around considering the representative I was working with had no idea what I was talking about.
Luckily I was savy enough to call in to 611 to have another sim card reactivated by number. Of course it was like a goat rope and trying to get the representative to understand what I was doing and why I was requesting it. However in the long run I figured it out and eventually they did what I asked them to do.
I had the exact same issue and it was because we had Netflix active on our T-mobile One Plan before and just removed it on t-mobile.com. I was able to fix it solely using the web portal after you log in t-mobile.com.
After you log into your account, click "Contact Us" on the top navigation. And under "Plans & Usage", click "Add family allowances". As the account own, you need to check "Family Allowances". As what other said, this could be a bug from t-mobile that when you remove the Netflix service from your account you also remove this "Family Allowances" feature as well. Apparently without this, you can't make calls.
I do care to have my phone work on my first day with Tmobile I do not care
about free Netflix or family allowance that stop my service . My phone is
working now without Netflix end of discussion.
This is because of the actual feature that was added to the account, on your bill it will look like
Netflix Premium $13.99 con Permiso Familiar (valorado en $19).
(Your mileage may vary based on the particular Netflix package you have)
It's this feature that's causing the issue, not when you signed up for the service on the Netflix website.
I still go back to if you are still having the issue, I'd explore getting a new SIM card.
I changed my Samsung Galaxy Note 8 from Verizon to Tmobile 1 hour later I
went home sign in to Netflix my phone stop working ....
I'm sorry, are you saying that you already had the Family Allowance feature before you added the Netflix? The Netflix feature includes FA so if you already had it, there may be a conflict.
That's what it's. the moment I add on families allowance . Cuando el
cancel Netflix my phone works right away
The only thing I could think of would be if you had Family Allowances on the account WITH the Netflix feature. I'd definitely have the Netflix removed and check your add-ons via the my.t-mobile.com .
Yes, they open a trouble ticket it will take 3 business days for teams to
review .I couldn't stay without phone that long so I went to my local
Tmobile store . A call made by Tmobile store rep find Netflix family wallet
is doing the bug
Hmm... Did your Tech Expert file a trouble ticket? You may want to reach out to T-Force via Facebook or Twitter, I've had some pretty complicated issues before and they were able to sort everything out.
Maybe, but wasn't able to make phone calls or text with a new sim card
installed by Tmobile store. A phone to tech support find Netflix problem.
Disabled Netflix phone works, add free Netflix again phone stop working.
