Forum Discussion

JVestal529's avatar
JVestal529
Network Novice
Hace 10 meses

Carrier Lock Restricted by TM, iPhone 13 Pro brand new paid in full from Target

Please help. I've had this brand new phone for 2 years now, bought accessories, etc. Set up phone without SIM, logged into my Apple ID and was finally ready to use it with  my carrier and is sim/carr...
  • tidbits's avatar
    tidbits
    Hace 10 meses

    If Target said it was unlocked then they messed you up. Here is the Apple Policy that screws your unlocking experience. https://discussions.apple.com/thread/254042796?sortBy=best

     

    Now to get this unlocked you need to contact T-Force(T-Mobile Help) on Facebook or Twitter with they will contact Apple to find out if the IMEI is legit theirs and then they will get the IMEI imported to the database for unlocking and put in the request to Apple. 

     

    Short tidbit of information no carrier would put the IMEI in their database without verification from the manufacturer(the right department) as they don't want to be held potentially liable for theft or fraud is why you are having this problem. 

syaoran's avatar
syaoran
Transmission Titan
Hace 10 meses
JVestal529 wrote:

Please help. I've had this brand new phone for 2 years now, bought accessories, etc. Set up phone without SIM, logged into my Apple ID and was finally ready to use it with  my carrier and is sim/carrier locked. I've reached out twice at the beginning of the year through Chat. Provided IMEI and was told via Chat this phone was not under TM carrier Network. Paid another website to hopefully unlock it, and couldn't because my sims was restricted to TM. Went to Apple Care to see if they could help me. Apple plugged in my IMEI and was told this phone is carrier locked by TM/Sprint Network. I reach back out to chat today stating that I bought the phone brand new from Target, its been 2 years now that I haven't been able to use this phone and from my understanding should be eligible for free unlocking. Instead of help I recvd attitude with the rep keeping track of the two times I reached out prior??? The bullying continued with the chat rep stating TM has the sole rights to deny my request to unlock… WORD FOR WORD and also stated he wouldn't because my phone hasn't fully been paid off ( it wasn't purchased through TM / nor do I have an account, and have no relationship with this carrier, it was paid in full by Target… so I'm confused as to how this rep would have this information???)… therefore TM nor Sprint will unlock this phone and that Target lied to me. Forget the phone for a minute, what kind of CS is this !??! I stated I paid for this phone, no receipt was asked for, no follow up questions to make sure he understood since this doesn't make any sense ! I also plugged in my IMEI through TM "compatibility" and was accepted…. How, if my phone isn't paid in full? !! Now for the phone.. I asked if he could provide me this information about the phone not being paid in full .. WORD FOR WORD again.. "Nope bc we need to gain access  to the owners account to see that" and that was it. I am disturbed with the professionalism or lack thereof. This is sad. Can anyone help me get to the source, please?

Have you ever been a T-Mobile USA customer and are you one now?  Does the device and your T-Mobile account mert all of the SIM Unlock Policy requirements?  

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

Just because you paid full price up front for your device does not make it eligible to be SIM unlocked.