Forum Discussion
Carrier Lock Restricted by TM, iPhone 13 Pro brand new paid in full from Target
Please help. I've had this brand new phone for 2 years now, bought accessories, etc. Set up phone without SIM, logged into my Apple ID and was finally ready to use it with my carrier and is sim/carr...
If Target said it was unlocked then they messed you up. Here is the Apple Policy that screws your unlocking experience. https://discussions.apple.com/thread/254042796?sortBy=best
Now to get this unlocked you need to contact T-Force(T-Mobile Help) on Facebook or Twitter with they will contact Apple to find out if the IMEI is legit theirs and then they will get the IMEI imported to the database for unlocking and put in the request to Apple.
Short tidbit of information no carrier would put the IMEI in their database without verification from the manufacturer(the right department) as they don't want to be held potentially liable for theft or fraud is why you are having this problem.
JVestal529 wrote:I went to Target today to get the receipt to show proof the phone has been paid in full. I went to Apple Care yesterday, they took my phone to look up the IMEI and informed me that this phone is carrier locked to T-Mobile/Sprint Network. After I found that out I went to T-Mobile Chat yesterday as well and requested my phone to be unlocked and the TM rep mocked how many times I went through Chat to figure out what's going on with this phone since every store and website service shoots me back to TM. The chat rep denied my phone to be unlocked because the phone isn't fully paid and I am confused as to how this is true if I have never been affiliated with TM whatsoever, no account, no number. The phone was bought with no sim so I could pick any carrier that best fits me. The rep confirmed the phone is locked to TM but denied to unlock my brand new phone because somehow on his end the phone hasn't been paid in full ?? BUT IT HAS.. He is giving me a hard time, not answering my questions and its a joke to that rep. He basically said in fine print " TM has sole right to accept or deny my request. I am gathering all my information and going to corporate with it and hopefully someone will take my proof and facts into consideration and unlock this $1200 iPhone that I've never been able to use.
I really appreciate the feedback and will follow suggestions and hope it works. Fingers crossed !
Read the SIM Unlock Policy requirements posted above, all of them, and then underatand what you need to do if you actually meet them all. Your phone being oaid in full is only one requirement depending on your T-Mobile plan and device usage on the T-Mobile network.
