Forum Discussion
How to contact CS directly?
Can not find a way to contact CS. SIM locked. On phone <Call Failed>. Can not find a way to contact CS online. Help?
add on to the above.
once you figure out if youre phone is clear to be unlocked or not then you can try contacting TMO via Facebook or Twitter.
Are you a T-Mobile USA customer? Does your device and account meet all of the SIM Unlock Policy requirements?
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
