Forum Discussion
how to I get past the reps lying to me and get my phone unlocked?
The last t mobile rep said it may take apple 24 - 48 hours to unlock the phone on top of they 48 hours it has taken tmobile… who initially told me “it’s unlocked” I’ve learned, apple has n...
Your account amd device must meet all of the SIM Unlock Policy requirements before your device can have an unlock request processed.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
As mentioned above. T-Mobile submits the request to Apple in the case of iPhone's. This significantly lengthens the process tuen around, if your account and device meet all of the SIM Unlock Policy requirements. 3 weeks or more is not uncommon. Make sure you have your active T-Mobile SIM in the device and are connected to the T-Mobile USA network. Not roaming and not over WiFi.
