Forum Discussion
Lock status confusion
I bought my new factory unlocked phone in Sept. 2022 (Samsung A53 5G). I signed up with T-Mobile a few days after receipt. No problems whatsoever. Now T-Mobile and other providers are telling me my u...
I can still see other networks with a SIM locked device. If you put in a SIM and it tells you that the SIM can't be used because it is not the SIM from the provider it is locked to, then it is SIM locked. DS stands for dual-SIM usually. That might be a European or Asian version.
TheWorldsRichest wrote:Yes, they don't so how do I unlock a phone locked to their network in Ghana. Can one help me contact them
If the device is new, it would not meet the SIM Unlock Policy requirements. T-Mobile will not SIM unlock a device that does not meet the requirements.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
