Forum Discussion
JennyAL
2 years agoNetwork Novice
order status: running
Order has been on running status. What does that even mean? I chatted with someone and they just said my order is in process.
signed.tara wrote:
Hi - I appreciate the response! I have looked there as well and it doesn’t show up. I thought about it being Labor Day weekend so that might be the hold up? Hoping that tomorrow I receive one z
It's possible. It can also depend on how many orders come in at once. If there's a lot, then the system has to play catchup. It might be worth checking again tomorrow afternoon. If you still don't see it. Reach out to T-Mobile via DM on Facebook or Twitter and have them look into it for you. You can also call Customer Care at 611 as well, if you prefer.
3 Replies
hi, I messaged a representative and they said they couldn't find my order number, even though I have an order confirmation and they've charged my card. they're also saying I should get it tomorrow but it hasn't even been shipped yet.
gramps28 wrote:
I think it's that your credit card was approved but won't be charged till the phone ships.
@HeavenMmay know.
Thank you! I was on a chat with someone for a separate issue & they were able to provide me with a tracking# already.
I think it's that your credit card was approved but won't be charged till the phone ships.
@HeavenM may know.
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